Delivery

We work with Royal Mail and DPD to provide the best delivery service we can. United Kingdom mainland customers can choose from the following delivery options at the checkout:

Order <£25   £2.50
 

  £7.20 Per Consignment up to 10kg, then £0.21 per additional kg

Order £25-£100   £3.50
 

  £7.20 Per Consignment up to 10kg, then £0.21 per additional kg

Order >£100

  £7.20 Per Consignment up to 10kg, then £0.21 per additional kg

 Free Delivery This May

*Shipping method depends on order, your shipping method will be applied at checkout. Free shipping only applies to UK Mainland orders, more details below:

Order is between £40 and £100 and weight is under 2kg

Royal Mail is FREE, DPD is 7.20

  

Order is over £40 and weight is over 2kg

DPD is FREE (No Royal Mail option)

 

Order is over £100

DPD is Free (No Royal Mail option)

 

DPD Predict

With DPD Predict you will receive a one hour delivery timeslot, you will also be able to track the progress of your parcel on a map. With DPD predict you will be able to:

  • One hour delivery window, notified by SMS and email, so they don't have to wait in all day.

  • Enables receivers to watch the progress of their delivery on a real-time map, all the way down to a final 15 minute timeslot

  • Plus in-flight options: alternative delivery date, opt for delivery to a nominated neighbour, parcel left in a specified safe place, collect the parcel from your local DPD Pickup Shop or upgrade delivery.

Watch a short video below for more details:

Dispatch Times

During the week, we aim to dispatch all orders received before 2pm on the same day. Orders received after 2pm will be dispatched the next day. Orders placed after 2pm on Friday may not be dispatched until Monday.

Public Holidays Closures

We are always closed on Bank Holidays, please expect additional delivery times if you order on or 1 day before the following dates 01.01.2018, 30.03.2018, 07.05.2018, 28.05.2018, 27.08.2018, 25.12.18, 26.12.18.

Delivery Times

  • 1st Class Royal Mail = Usually 1-2 working days

We have negotiated a deal which is designed to keep your postage costs as low as possible. However, we ask that you allow up to 5 working days for delivery.

  • Express Courier = Next working day* **

Our contracts with the couriers mean that we can offer GUARANTEED NEXT WORKING DAY DELIVERY to most parts of the United Kingdom if the order is placed before 2pm.  If your order is sent by Express Courier and you give us your Email address, you should receive an email with notice of a delivery details, so you don't have to stay in all day.

*Scottish Highlands & Northern Ireland = 2 working days
**Offshore Islands = 2 or 3 working days

Surcharges

Mainland:

Orders weighing 1.5kg - 20kg will be dispatched by Express Courier at a charge of £7.20.

Northern Ireland & Offshore Islands:

The Royal Mail says: "You can send mail to the Channel Islands or Isle of Man for the same price as mail to UK destinations. This includes next day delivery for 1st Class mail. Some services are not available or subject to different guaranteed delivery times, however customers in the Channel Islands and Isle of Man can access all of the UK products via their local postal operator." However, there may be a surcharge for Courier service.

Outside UK Mainland Delivery Rates

Please be aware that shipping prices/options for non UK orders will be calculated after placing items in the basket. On "View Shopping Basket" you will notice a box entitled "Estimate Shipping and Tax". Enter your destination country and zip code and we will give you a charge based on our Royal Mail and DPD prices. Continue to Checkout and these prices will be confirmed as your shipping price.

Options are:

DPD Classic - Non UK          2 -5 Working Days Delivery*

DPD Air Classic - Non UK      

A premium courier service from DPD. We aim to get it there within one week but depending on where in the world, please allow up to 15 working days. (All orders dispatched within 24 hours)

*We are unable to deliver to PO Box addresses. Next day delivery applies to working days only. Weekends excluded.

Whilst Health Leads UK Limited ship to over 50 countries worldwide, we cannot be held responsible for local regulations which may affect the importing of health products into your country. All such shipments are therefore at the customers own risk. It is the customer's responsibility to pay any local duties, release fees etc. If any specific requirements exist such as triplicate invoices, specific notices to be visible outside the package, it is incumbent on the customer to pass that information to us when placing their order.

IF YOU REQUIRE DELIVERY ON SATURDAY - PLEASE CALL OUR CUSTOMER SERVICES DEPARTMENT WHO WILL TRY TO ASSIST YOU

 

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